This page (together with our Privacy
Policy and Cookies Policy) sets out the terms and conditions ("Website
Terms") on which we, GAS VILLAGE .co.uk Ltd ("we" or "GAS VILLAGE"), provide our
services through our
www.gasvillage.com and any GAS VILLAGE mobile application through which you access our website or services
(together, "Website"). Please read these Website Terms carefully before ordering any products
Website, as your purchase of any products offered on the Website is subject to these Website Terms. By
products via the Website (whether now or in the future), you agree to be bound by these Website Terms. Use
the Website is also subject to these Website Terms.
We reserve the right to change these Website Terms from time to time by changing them on this page. We
you to print a copy of these Website Terms for future reference. These Website Terms are only in the English
For the avoidance of doubt, please note that references to "Website" in these Website Terms include
or future version of our website www.gasvillage.com and any GAS VILLAGE mobile application through which you
access our website or services, in each case whether accessed through any current or future platform or
(including without limitation any mobile website, mobile application, affiliate website or related website
accessing our website or services that may be developed from time to time).
By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept
these Website Terms, you should leave the Website immediately, and you will not be able to order any
through the Website.
TERMS AND CONDITIONS OF USE AND SALE
1. INTRODUCTION AND OUR ROLE
1.1. Company details: GAS VILLAGE is a company registered in England and Wales with registered
11033537, whose registered office is at 20-22 Wenlock Road, London, N17GU.
1.2. Service: We provide a way for you to communicate your orders ("Orders") for products
delivery or takeaway Gas and Accessories Suppliers ("Suppliers") displayed on the Website (the
2. WEBSITE ACCESS AND TERMS
2.1 Website access: You may access some areas of the Website without making an Order or registering
with us. Most areas of the Website are open to everyone.
2.2 Acceptance of terms: By accessing any part of the Website, you indicate that you accept these
If you do not accept these Website Terms, you should leave the Website immediately, and you will not be
order any Products through the Website.
2.3 Revision of terms: We may revise these Website Terms at any time. You should check the Website
review the current Website Terms, because they are binding on you. You will be subject to the policies and
and conditions in force at the time that you place an Order through us.
2.4 Responsibility: You are responsible for making all arrangements necessary for you to have
Website. You are also responsible for ensuring that all persons who access the Website through your
connection are aware of these Website Terms and that they comply with them.
3. YOUR STATUS
3.1 Capacity and age: By placing an Order through the Website, you warrant that:
3.1.1 You are legally capable of entering into binding contracts; and
3.1.2 You are at least 18 years old.
4. HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED
4.1 Compiling your Order: Once you have selected the Products you wish to order from the Product of
Supplier and provided the other required information, you will be given the opportunity to submit your
clicking or selecting the "proceed", "place my order" or similar button. It is important that you check
information that you enter and correct any errors before clicking or selecting this button; once you do so
will start processing your Order and errors cannot be corrected.
4.2 Amending or cancelling your Order: Once you have submitted your Order and your payment has been
you will not be entitled to change or cancel your Order, nor will you be entitled to a refund (please
paragraph 4.4 for details of the process relating to rejected Orders). If you wish to change or cancel
Order, you may contact our Customer Care team as described in paragraph 6.3 and they will attempt to
Supplier in order to communicate your requests. However, there is no guarantee that we will be able to
Supplier or that the Supplier will agree to your requests as they may have already started processing your
4.3 Payment authorisation: Where any payment you make is not authorised, your Order will not be
communicated to the relevant Supplier.
4.4 Processing your Order and Supplier rejections: On receipt of your Order, we will begin
sending it to the relevant Supplier and will notify you by email that your Order has been received and is
processed. Please note that any confirmation page that you may see on the Website and any Order
e-mail that you may receive each merely indicate that your Order has been received and is being processed
and does not necessarily mean that your Order has been accepted by the Supplier. We encourage all our
to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by
soon as reasonably practicable if a Supplier rejects your Order. However, Suppliers have the discretion to
reject Orders at any time because they cannot meet the delivery targets, due to weather conditions or for
4.5 Delivery of your Order: Estimated times for deliveries and collections are provided by the
only estimates. Neither we nor the Suppliers guarantee that Orders will be delivered or will be available
collection within the estimated times.
5. PRICE AND PAYMENT
5.1 VAT and delivery costs: Prices will be as quoted on the Website. These prices include VAT but
delivery costs (if you opt for delivery instead of collection) and any online payment administration
imposed by the Supplier (if you pay for your Order online). These will be added to the total amount due
5.2 Incorrect pricing: This Website contains a large number of products and it is possible that
products may include incorrect prices. If the correct price for an Order is higher than the price stated
Website, we will normally contact you before the relevant Order is dispatched. In such an event, neither
the relevant Supplier is under any obligation to ensure that the Order is provided to you at the incorrect
price or to compensate you in respect of incorrect pricing.
5.3 Payment methods: Payment for Orders must be made by an accepted credit or debit card through
in cash to the Supplier at the point of delivery to you.
5.4 Card payments: If you pay by credit or debit card, you may be required to show the card to the
the time of delivery as proof of identification and so that they can check that the card conforms with the
receipt data for the Order. Please note that from time to time there may be delays with the processing of
payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from
bank account or charged to your credit or debit card.
5.5 Credit and discount vouchers: A credit or discount may apply to your Order if you use a
or code recognised by the Website and endorsed by GAS VILLAGE , and you pay for any balance by credit or
card. Please refer to our voucher terms for the full terms and conditions applicable to the use of credit
discount vouchers. Please note that because of standard banking procedures, your bank or card issuer will
initially "ring-fence" the full amount of the Order (before any credit or discount) in your account for
3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will therefore be
unavailable in your account for that period. The credit or discount will be applied at the time your bank
card issuer transfers the funds for your Order to us, at which point the credit or discounted amount will
transferred to us and will instead be released by your bank or card issuer back into your available
acknowledge and agree that neither we nor the relevant Supplier will be responsible or liable to you in
to this delay by your bank or card issuer in the release of funds back into your account.
5.6 Rejected Orders: Because of standard banking procedures, once you have submitted an Order that
paying for by credit or debit card and your payment has been authorised, your bank or card issuer will
"ring-fence" the full amount of your Order. If your Order is subsequently rejected by the Supplier (as
in paragraph 4.4 above) or cancelled for any other reason, your bank or card issuer will not transfer the
for the Order to us, and will instead release the relevant amount back into your available balance.
this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You
and agree that neither we nor the relevant Supplier will be responsible or liable to you in relation to
delay by your bank or card issuer in the release of funds back into your account.Estimated times for
and collections are provided by the Suppliers and are only estimates. Neither we nor the Suppliers
that Orders will be delivered or will be available for collection within the estimated times.
6. CUSTOMER CARE
6.1 General: Customer care is extremely important to us. Subject to paragraphs 6.5 and 11, our
team will therefore try to assist you where possible if you have any problems with your Order. You can
our Customer Care team by clicking or selecting the "Need help?", "Help" or similar button or by calling
telephone number shown on the Website.
6.2 Questions about your Order: If your Order is taking longer than expected or you have any other
your Order, you can contact our Customer Care Team as described above and one of our Customer Care
attempt to contact the Supplier in order to follow up on your query.
6.3 Changing or cancelling your Order: If you wish to change or cancel your Order after it has been
and payment has been authorised, you may contact our Customer Care team as described above and they will
to contact the Supplier in order to communicate your requests. However, there is no guarantee that we will
able to reach the Supplier or that the Supplier will agree to your requests as they may have already
processing your Order.
6.4 Complaints or feedback: In the event that you are dissatisfied with the quality of any Products
service provided by a Supplier, please consider providing feedback in the form of ratings, comments and
on the Website (together, "Reviews") to reflect your experience. The Reviews are an important part of our
quality control process.
6.5 Compensation: If you are dissatisfied with the quality of any Products or the service provided
and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact
Supplier directly to lodge your complaint and, where appropriate, follow the Supplier 's own complaint
procedures. If you are unable to contact the Supplier , or the Supplier refuses to deal with your
can contact our Customer Care Team as described above within 48 hours of placing your Order and one of our
Customer Care Advisers will attempt to contact the Supplier in order to request compensation on your
Please note that we have no control over Suppliers and the quality of the Products or service that they
and we are not able to provide, and have no responsibility or liability for providing, any compensation to
on behalf of any Supplier.
7.1 Terms of permitted use: You are permitted to use the Website and print and download extracts
Website for your own personal non-commercial use on the following basis:
7.1.1 You must not misuse the Website (including by hacking or "scraping").
7.1.2 Unless otherwise stated, the copyright and other intellectual property rights in the Website and
in material published on it (including without limitation photographs and graphical images) are owned
by us or
licensors. These works are protected by copyright laws and treaties around the world and all rights
reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in
with paragraph 7.1 is prohibited.
7.1.3 You must not modify the digital or paper copies of any materials that you print off in
paragraph 7.1 and you must not use any pictures, photographs or any other graphics, video or audio
separately from any accompanying text.
7.1.4 You must ensure that our status as the author of the material on the Website is always
7.1.5 You are not allowed to use any of the materials on the Website or the Website itself for
purposes without obtaining a licence from us to do so.
7.2 Limitation on use: Except as stated in paragraph 7.1, the Website may not be used, and no part
Website may be reproduced or stored in any other website or included in any public or private electronic
retrieval system or service, without our prior written permission.
7.3 Reservation of rights: Any rights not expressly granted in these Website Terms are reserved.
8. SERVICE ACCESS
8.1 Website availability: While we try to ensure the Website is normally available twenty-four (24)
we do not undertake any obligation to do so, and we will not be liable to you if the Website is
any time or for any period.
8.2 Suspension of access: Access to the Website may be suspended temporarily at any time and
8.3 Information security: The transmission of information via the internet is not completely
take the steps required by law to protect your information, we cannot guarantee the security of your data
transmitted to the Website; any transmission is at your own risk.
post, upload or transmit or upload to the Website (including without limitation Reviews) ("Visitor
will be considered non-confidential and non-proprietary. By posting, uploading or transmitting any
Material, you represent and warrant that you own or otherwise control all of the rights to such
Material. You agree that we will have no obligations with respect to any Visitor Material, and that we
anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any
Material and all data, images, sounds, text and other things embodied in it for any and all
9.1.2 You represent and warrant that that any Visitor Material you post, upload or transmit does not
not breach any of the restrictions in paragraphs 9.2 to 9.3 below.
9.2 Visitor Material Policy: You are prohibited from posting, uploading or transmitting to or from
any Visitor Material (including any Reviews) that:
- 9.2.1 breaches any applicable local, national or international law;
- 9.2.2 is unlawful or fraudulent;
- 9.2.3 amounts to unauthorised advertising; or
- 9.2.4 contains viruses or any other harmful programs.
9.3 Visitor Reviews Policy: In particular (but without limitation), any Reviews that you submit
Website must not:
- 9.3.1 contain any defamatory, obscene or offensive material;
- 9.3.2 promote violence or discrimination;
- 9.3.3 infringe the intellectual property rights of another person;
- 9.3.4 breach any legal duty owed to a third party (such as a duty of confidence);
- 9.3.5 promote illegal activity or invade another's privacy;
- 9.3.6 give the impression that they originate from us; or
- 9.3.7 be used to impersonate another person or to misrepresent your affiliation with another person.
9.4 Removal of Reviews: The prohibited acts listed in paragraphs 9.2 and 9.3 above are
reserve the right (but do not undertake, except as required by law, any obligation) and have the sole
to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the
Website that we determine breaches a prohibition in paragraphs 9.2 or 9.3 above, is otherwise
may expose us or any third parties to any harm or liability of any type, or for any other reason.
9.5 Use of Reviews: The Reviews and other Visitor Material contained on the Website are for
only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers
have ordered through the Website or other third parties, and any statements, advice or opinions provided
persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility
liability to any person for any Reviews or other Visitor Material, including without limitation any
defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.
9.6 Liability: You agree to indemnify us against any losses, damages and claims (and all related
by or made against us by a Supplier or any other third party arising out of or in connection with any
other Visitor Material that you provide in breach of any of the representations and warranties, agreements
restrictions set forth in this paragraph 9.
9.7 Disclosure to authorities and courts: You acknowledge that we will fully co-operate with any
authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or
Visitor Material in breach of paragraph 9.2 or 9.3 or any other applicable restriction and you release us
fullest extent permitted by law from all liability in relation to such disclosure.
10. LINKS TO AND FROM OTHER WEBSITES
10.1 Third party websites: Links to third party websites on the Website are provided solely for
convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of
third party websites (and are not responsible for these websites or their content or availability). We do
endorse or make any representation about these websites, their content, or the results from using such
or content. If you decide to access any of the third party websites linked to the Website, you do so
your own risk.
10.2 Linking permission: You may link to the Website's homepage www.gasvillage.com, provided that:
10.2.1 you do so in a fair and legal way which does not damage or take advantage of our reputation;
10.2.2 you do not establish a link from a website that is not owned by you or in a way that suggests a
association with or endorsement by us where none exists;
10.2.3 any website from which you link must comply with the content standards set out in these Website
particular paragraph 9 (Visitor Materials and Reviews));
10.2.4 we have the right to withdraw linking permission at any time and for any reason.
11.1 Website information: While we try to ensure that information on the Website is correct, we do
it is accurate or complete. We may make changes to the material on the Website, or to the Service,
prices described on it, at any time without notice. The material on the Website may be out of date, and we
no commitment to update that material.
11.2 Product information: We try to accurately copy the item names, descriptions, prices, special
information, safety warnings and other information ("Product Information") from the Products that are
to us by Suppliers. However, it is the Suppliers that are responsible for providing this Product
ensuring that it is factually accurate and up-to-date, and we do not undertake any such responsibility. If
are in doubt about Product Information, you should confirm with the Supplier directly before ordering.
11.3 Supplier actions and omissions: The legal contract for the supply and purchase of Products is
and the Supplier that you place your Order with. We have no control over the actions or omissions of any
Suppliers. Without limiting the generality of the foregoing, you acknowledge and accept the following by
11.3.1 We do not give any undertaking that the Products ordered from any Supplier through the Website
satisfactory quality or suitable for your purpose and we disclaim any such warranties.
11.3.2 Estimated times for deliveries and collections are provided by the Suppliers and are only
Neither we nor the Suppliers guarantee that Orders will be delivered or will be available for
the estimated times.
11.3.3 We encourage all our Suppliers to accept all Orders and to communicate any rejection promptly,
will notify you (generally by email) as soon as reasonably practicable if a Supplier rejects your
However, we do not guarantee that Suppliers will accept all Orders, and Suppliers have the discretion
Orders at any time because they are too busy, due to weather conditions or for any other reason.
11.3.4 The foregoing disclaimers do not affect your statutory rights against any Supplier.
11.4 Exclusion of terms: We provide you with access to the Website and Service on the basis that,
extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other
relation to the Website and Service (including any representations, warranties, conditions, undertakings
other terms which might otherwise apply to the Website or Service, or be otherwise implied or incorporated
these Website Terms, by statute, common law or otherwise ).
12.1 General: Nothing in these Website Terms excludes or limits our liability for death or personal
arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which
be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.
12.2 Exclusion of liability: Subject to clause 12.1, we will under no circumstances whatever be
whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if
arising under or in connection with the Service or the Website (including the use, inability to use or the
results of use of the Service or the Website) for:
- 12.2.1 any loss of profits, sales, business, or revenue;
- 12.2.2 loss or corruption of data, information or software;
- 12.2.3 loss of business opportunity;
- 12.2.4 loss of anticipated savings;
- 12.2.5 loss of goodwill; or
- 12.2.6 any indirect or consequential loss.
12.3 Limitation of liability: Subject to clauses 11, 12.1 and 12.2, our total liability to you in
other losses arising under or in connection with the Service or the Website, whether in contract, tort
(including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the
of your Order or £100, whichever is lower.
12.4 Additional costs: You assume full and sole responsibility for any additional or associated
may incur in connection with or as a result of your use of the Website, including without limitation costs
relating to the servicing, repair or adaptation of any equipment, software or data that you may own,
license or otherwise use.
13.1 Grounds for termination: We may terminate or suspend (at our absolute discretion) your right
Website and the Service immediately by notifying you in writing (including by email) if we believe in our
13.1.1 you have used the Website in breach of paragraph 7.1 (License);
13.1.2 you have posted Reviews or other Visitor Material in breach of paragraphs 9.2 or 9.3 (Visitor
Material and Reviews);
13.1.3 you have breached paragraph 10.2 (Links to and from other websites); or
13.1.4 you have breached any other material terms of these Website Terms.
13.2 Obligations upon termination: Upon termination or suspension you must immediately destroy any
printed extracts from the Website.
14. WRITTEN COMMUNICATIONS
14.1 Applicable laws require that some of the information or communications we send to you should be in
When using the Website or ordering Products via the Website, you accept that communication with us will be
mainly electronic. We will contact you by email or provide you with information by posting notices on the
Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge
all contracts, notices, information and other communications that we provide to you electronically comply
any legal requirement that such communications be in writing. This condition does not affect your
15. EVENTS OUTSIDE OUR CONTROL
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of
obligations under these Website Terms that is caused by events outside our reasonable control ("Force
15.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our
control and includes in particular (without limitation) the following:
15.2.1 strikes, lock-outs or other industrial action;
15.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether
declared or not) or threat or preparation for war;
15.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
15.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of
public or private transport;
15.2.5 impossibility of the use of public or private telecommunications networks; and
15.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
15.3 Our performance under these Website Terms is deemed to be suspended for the period that any Force
Event continues, and we will have an extension of time for performance for the duration of that period. We
use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which
obligations under these Website Terms may be performed despite the Force Majeure Event.
16. ADDITIONAL TERMS
to improve the quality of the Website and Service.
16.3 Severability: If any of these Website Terms are determined by any competent authority to be
unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed
the remaining terms, conditions and provisions which will continue to be valid to the fullest extent
16.4 Entire agreement: These Website Terms and any document expressly referred to in them
agreement between you and us and supersede all previous discussions, correspondence, negotiations,
arrangement, understanding or agreement between us relating to the subject matter of any contract.
16.5 No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision
Website Terms will not be interpreted as a waiver of your or our rights or remedies.
16.6 Assignment: You may not transfer any of your rights or obligations under these Website Terms
prior written consent. We may transfer any of our rights or obligations under these Website Terms without
prior written consent to any of our affiliates or any business that we enter into a joint venture with,
or are sold to.
16.7 Headings: The headings in these Website Terms are included for convenience only and shall not
17. GOVERNING LAW AND JURISDICTION
17.1 These Website Terms shall be governed by and construed in accordance with English law. Disputes or
arising in connection with these Website Terms (including non-contractual disputes or claims) shall be
to the exclusive jurisdiction of the English courts.